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| Over 128,000 people have visited the casino at Resorts World Sentosa |
| 21 Feb 2010 |
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by Lynda Hong
It has been a week since the casino at Resorts World Sentosa opened.
And as of Friday evening, it has attracted close to 130,000 visitors.
But have the teething problems that came in the early days of operations been solved?
It is now faster to get into the casino at Resorts World Sentosa - quite a change from the long queues seen on the first two days of its opening.
Back then, the wait could stretch for as long as two hours.
But the crowds are not gone for good, says Assistant Director of Communications for RWS, Robin Goh.
"The queues have kind of tapered off - for now. This being the first weekend, the first non-Chinese New Year weekend, we are expecting large queues to come in as well."
Currently, with at least three quarters of the casino opened, RWS insists it is operationally ready.
But even when fully opened, the 15,000 square metre casino will not be able to cater to 20,000 people at any one time, the average daily visitorship it has been experiencing in the past week.
The casino is also grappling with unhappiness and confusion over the dress code.
Some visitors were turned away for showing up in slippers, singlets and shorts, while others in the same attire were allowed in.
"Yesterday I wear slippers, can go inside casino. But today, I can't."
"I (am) disappointed at the casino, because I couldn't enter."
"They didn't tell me when I paid for the $100."
RWS says large signs on the dress code have already been posted everywhere - including at the entrance of the levy payment counter for Singaporeans and Permanent Residents.
Despite the teething problems, RWS has pledged to listen to and work on the feedback from visitors, and iron out the kinks as soon as possible.
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